Fashion & Accessories
How Sobooster's Search & Filter Solution Helped Spice Village Triples Satisfied Customers
21%
Traffic increase one week post-launch
352K+
Total sales generated in one year
70%
Site search usage increased
Company
Spice Village is an international supermarket in the heart of the Tempelhof district, with excellent connectivity via bus, train, and car. The supermarket offers a wide range of food products worldwide, including India, Pakistan, Thailand, Vietnam, China, Africa, South America, and many more.
I tried many similar apps and this one is the best.
Kim Chau
Designer, Spice Village
Challenge
Spice Village's extensive product catalog made it difficult for customers to navigate the website and find the products they sought. The lack of efficient search and filter options resulted in a poor customer experience and negatively impacted sales. Customers often had to scroll through pages of irrelevant search results, making it challenging to find the products they needed.
Solution
Sobooster implemented a comprehensive search and filter solution to address the challenges faced by Spice Village. The solution provided an intuitive search bar that allowed customers to search for products based on keywords and phrases. The search results were visually appealing, with product images, descriptions, and prices.
Sobooster also implemented a comprehensive filter system allowing customers to narrow their search results based on several criteria, including product type, brand, price range, and more. The filter system was highly customizable, and Spice Village could easily adjust the filter options to match the evolving needs of its customers.
Results
The implementation of Sobooster's search and filter solution significantly improved Spice Village's customer experience. Customers could now easily search for the products they needed, and the filter system allowed them to narrow down their search results and find the products that matched their specific requirements. The improved search and filter system resulted in a significant increase in sales and customer satisfaction.
Spice Village was also impressed with the customization options offered by Sobooster. The ability to adjust the filter options to match the evolving needs of its customers allowed Spice Village to provide a highly personalized shopping experience, resulting in increased customer loyalty.
Their after-purchased poll soared to 354% in 5-star ratings for shopping experiences. Many noted that the site navigation and product recommendation were the most convenient part of the whole journey. This number explains how a thoughtful search solution can drive customers to finalize their orders faster, easier, and smoother.
I did need some help configuring because my site has a some custom apps and code and they promptly responded and got everything working perfectly.